"Uhm, Phoebz, I think you're mistaken with Cebu Pacific's famous line."
(NAIA Terminal 3 CEB Check-in Counter)
In addition, there were very few seats available at the departure area, so most passengers ended up sitting on the floor tiles. In short, too much inconvenience for the passengers. And what's worse, the Cebu Pacific staff could not do anything about it, except to apologize. That was the first time I've seen so many erring passengers. I even overheard one man saying that there should be media people inside the building to see the problem and air it over the radio or TV so that other people will know and reconsider their airline option. And there was one woman saying, "Where do you expect us to sit here? See, there are so limited seats!"
(Seats being placed when passengers started looking for seats.)
As for me, I cared less about the building, I was thinking more about my flight, the 2-hour delayed flight. And I was thinking about my little girl, who was already at the Legazpi airport waiting for mommy to arrive. I was helpless, and there was nothing I can do but wait. But since all seats were already occupied, me and my friends just looked for a space where we could sit on the floor tiles. We ended up sitting below the phone booths. I tried to open my laptop and see if there was WIFI available. Unfortunately, there was none. And since my cellphone was almost battery empty, I also tried to charge it at the socket near me. But then...Oh, so much for NAIA T3! I kept asking, "why the hell did they rush to open the said terminal for CEB flights?
(Blogger at work - but aarrgghh!!! NO WIFI at NAIA T3)
Hungry, stressed, and disappointed - that's exactly how we felt while waiting for the announcement when our flight will resume. Then at around 1:30pm, all Legazpi passengers were told to proceed to Gate 120. Huh, how can I ever forget Gate 120 of NAIA Terminal 3? It was the last gate, and the farthest from the main departure area. Good thing I wasn't wearing high-heeled shoes during that time, or else. ("Just a reminder to those who will fly Cebu Pacific, please wear a comfortable footwear because NAIA Terminal 3 is really huge.") So anyway, we boarded the plane at around 2:00pm. Finally!!! I felt so relieved, and perhaps all the passengers felt the same way, including the Albay Governor who happened to be in the same flight.
How about my flight back to Manila? My flight schedule was 1:20pm, August 5. I was travelling with my friends Dex and Lyn. We arrived on time at the Legazpi airport to check-in, only to be told that our flight will be delayed for 2 hours. WTF, not again! But as usual, we couldn't do anything but wait. And what's worse, we ended up waiting for 4 long hours because the Manila-Legazpi plane arrived at 5:15pm. Again, passengers kept complaining especially those who still have commitments after their flights.
Cebu Pacific staff could do nothing but said sorry for the inconvenience, including the plane captain who explained the cause of delay - the not fully-operational NAIA Terminal 3. Hmmm, if I remember it right, according to him, there were very few terminal tubes made available to CEB, and only 3 people were there to operate them. So, the only flights that travel on time are the first seven morning flights, and the rest delayed. You see, it was like a chain reaction. But then again, even with these reasons/explanations, still the passengers' convenience should not be put at stake just because of these.
So there! My experience in Cebu Pacific Air at NAIA Terminal 3 was really very disappointing. I just hope when I fly next time it will be different. I do understand that CEB is adjusting on the new terminal building. BUT still, passengers should not be the one to suffer the inconveniences brought by such adjustments. So for those who will be flying CEB for the first time in NAIA T3, prepare to wait! Because with CEB at NAIA T3, it's time everone waits!